Frequently Asked Questions
May I order a sample before the official order?
Yes, we welcome sample orders to test and check quality. Mixed samples are acceptable.
What is the expected lead time?
Samples need 3-5 days, while mass production typically requires 1-2 weeks for standard order quantities.
What payment methods are supported?
We accept various methods including Western Union, TT, LC, DP, DA, and OA.
Can I print my logo on the products?
Yes, we provide comprehensive OEM and ODM services to meet your branding needs.
What is the guarantee period for these products?
We offer a 10-year warranty for the entire lighting system.
How do you handle faulty products?
Our products are manufactured under a strict quality control system with a defect rate below 0.1%. During the guarantee period, we will send replacement lights directly.